In this post, guest author Laura Hughston discusses lessons learned from implementing the feedback gathering tool she designed for Plan International UK. She shares the voices of the people who used the tool, and is honored that it helped communities learn they have a ‘right to be heard’ by those with the power to act on feedback.
I’ve just received one of the greatest honours of my life: I heard that a simple tool for gathering feedback from communities I designed over three years ago is still going strong and in fact about to be scaled up massively! At the time, I was in charge of M&E for a flagship programme with Plan International UK, and I had developed several tools for gathering feedback from a range of stakeholders. The main difference on this occasion was that we were seeking feedback not only from those targeted by our intervention but also from those we had not intended on affecting: for the first time, we were extending the opportunity to anyone in the community.
This simple tool consisted of two parts: gathering the feedback and the ribbon ceremony. Continue reading